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Barbara-Ann Bears
Ordering Terms and Conditions


This website is governed by the laws of England and Wales and you agree that any dispute will be resolved in the courts of the England and Wales.


You can place your order by telephone, fax, email, or in writing, please supply details of how you wish to pay (credit or debit card, PayPal, or bank to bank transfer). PLEASE DO NOT EMAIL US YOUR CREDIT CARD DETAILS.


All bears must be paid for when they are ordered from the website, we do not offer a layway service. If you can't afford the bear you like at the moment please ask us to make you a similar bear when you have more money, you'll get a bear specially made for you that way too. A non refundable 50% deposit is required for specially commissioned bears.


  Please provide your home address, delivery address (if different), your email address, and telephone and fax numbers.


   If you would like to pay by Credit/Debit Card: please call me and I can take the card details over the phone,( DO NOT EMAIL YOUR CARD DETAILS), or you can fax me the details, with the card type (VISA/Maestro/Delta/Switch/MasterCard), the card number, the issue and expiry dates and the last three numbers on the signature strip on the reverse side of the card, please provide the address to which the card relates (i.e. where your statements are sent, usually your home address) and please sign the fax. If phoning please confirm your order by email, letter or fax and confirm that the amount of your deposit may be debited when you place your order, and the balance plus postage and insurance (where applicable) may be debited when your bears are ready for posting. Please note I am unable to accept American Express or JCB cards, sorry. We can arrange payment by PayPal for any bear on our website, please email or phone for details.


Delivery and insurance will be charged at cost and will be by Royal Mail Special Delivery, Parcelforce or Insured International Post. If you would prefer to arrange your own collection please let me know.


Please allow plenty of time for delivery for specially commissioned bears, 3-4 weeks is normal but this can be longer if we are particularly busy or if we have to order special mohair, we will let you know when you place your order.


 Specially commissioned bears may be ordered up to 12 months in advance.


If your specially commissioned bears are required by a certain date please let me know when you are ordering and await confirmation. It's always a good idea to keep reminding me too.


Bears will be posted on receipt and clearance of payment.


For specially commissioned bears Barbara Ann reserves the right to consider the order as cancelled if payment or contact is not made within 30 days of the date of completion of the bear. We will retain your deposit.


For specially commissioned bears Barbara Ann reserves the right to substitute a mohair or other fabric for one of equivalent quality and of a similar colour or style if the original is unavailable.  We will discuss this with you at the time of you placing your order.


If you order a bear or other animal made to your special requirements (a one of a kind bear) please state the exact description of the bear/animal in writing, this helps to avoid any confusion and becomes legally binding.


If you are in anyway dissatisfied with your bear please contact us immediately and we will endeavour to put this right for you, if you are still unhappy you should return your bear to us  within seven days for a full refund less postage. This applies to all items sold over this website but does not include bears or other specially commissioned creations made to your own requirements. When returning a bear you must arrange insurance and make sure that a signature is required, please retain proof of posting .


Privacy- We use Add Free Stats and Stat Counter to collect non identifiable visitor information from our website, this includes, the way you found our website, via a search engine or a link etc., the country of your ISP, the language you use , the pages visited and if you used one of our links to exit our site. We use this information to improve the design of our website and gauge the effectiveness of our advertising. We do not make these results public. If you'd like to see a demo of the type of information Add Free Stats provide you can see it here .


You can see a summary of the laws relating to distance selling in the UK here


If a court rules that any of these conditions is not valid or cannot be enforced, the other conditions will continue to be valid and enforceable.


Copyright. All parts of this website, the bears and bear making kits are covered by copyright under International law.


Barbara and Andy Cunningham, Barbara-Ann Bears
Channel Business Centres Limited
Ingles Manor
Castle Hill Avenue
Folkestone, CT20 2RD
United Kingdom


Quick Contact Details

UK 01303 870087 or
07884 268030



Overseas +44 1303 870087

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This part of the website last updated 1st February 2018
new bears last added to the website 1st February 2018...please check our Etsy shop for our latest bears

©Barbara-Ann Bears 2003-2018 all images can only be used with our permission, but you're welcome to ask us.

Terms and Conditions

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